Returns & Exchanges

RETURNS + EXCHANGES

You can return any unwanted items to us, as long as the item is unworn and the tag is attached to the item, within 14 days of the item being delivered to you or available for collection and we'll give you a full refund by way of the original payment method. 

Unfortunately we do not offer a free returns service, you would need to cover the cost of returning any items. 

Please be advised that you will not receive a refund for your original shipping costs as this pays for couriers to collect your parcel and deliver this to you. We aim to refund you within 7 days of having received the returned item.

Please note, we don't accept returns for unwanted items after 14 days from delivery. If you try to make a return, we will have to send it back to the delivery address from your original order and ask you to cover the delivery costs.

EXTENDED CHRISTMAS RETURNS 

Any items purchased from the 8th-22nd of December have until the 6th of January for the items to be returned to us for a refund. All items must be unworn and the tag is attached to the item to be eligible.

 
All items will be refunded at the price they were purchased for.

 If your query is regarding returns, please be advised that our returns team are working as fast as they can to process all returns that have arrived back with us. Please track your return to see when this has arrived back at our warehouse. Normally our returns can take up to 7 working days from the date we receive the item back at our warehouse. We apologise for any inconvenience caused and appreciate your patience during this time. If you have tracked your return and it has been received by us please rest assured it will be processed and you will receive an email to confirm this, however currently we cannot confirm when exactly when this will be. We are working as fast as we can with the small team that we have and do, once again apologies for the delay you are currently experiencing. We ask for your kind patience at this difficult time

HOW TO RETURN YOUR ITEM

 That's easy! You can find all of the information to make a return within your parcel.

Simply fill in your returns form and enclose this with your parcel.

Items must be returned at the customers expense.

Please return your items to:

 GlamDoll Fashion

 

Unit 306, Phoenix Industrial Estate

 We recommend you send all returns Signed For/Tracked as we cannot be held accountable for items lost in the post. 

RETURN CONDITIONS:

 Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition with original packaging, this includes shoeboxes. Once the tag has been removed the item is no longer eligible to be returned. All goods will be inspected upon return. Any unwanted items must be returned to GlamDoll in a saleable condition. Unfortunately, any returns which are found to have make-up stains on the garment cannot be refunded. The goods are your responsibility until they reach GlamDoll, so please make sure any returns are securely packaged and cannot get damaged on their way back to us. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).

We cannot issue a refund until we have received your item.

Postage costs are non-refundable.

 

IF YOU RECEIVE A FAULTED ITEM

We’re really sorry if you’ve received a faulty item.

On the rare occasion that you receive a faulted item, please ensure that you email customerservices@glamdollfashion.co.uk prior to sending the item back. Please attach images where possible of the faulted item to any emails sent to us. We cannot refund faulted item which we have not been informed about prior to receiving the returns. GlamDoll also reserves the right to refuse to refund a faulted item if we suspect foul play or tampering. We reserve the right not to refund the item if we have not been informed of any faults prior to receiving the item.

 

RETURNING FAULTED ITEMS

Please note you must inform us of the item fault prior to sending a faulted item back, as we do not refund items without being informed of the faults before we receive them. When returning faulty items to ourselves, this needs to be sent using Royal Mail 2^nd Class recorded delivery service. We do not cover postage costs for items sent back via any other method or courier service, such as, Special Delivery/Saturday Delivery etc as they are costlier and not needed. Please note we do not accept items that have been worn, washed or used for a full refund. All refunds are offered at the discretion of GlamDoll. GlamDoll reserves the right to refuse the refund of any item we suspect has been washed, worn or used.

 

THIS POLICY RELATES TO OUR ONLINE PURCHASES ONLY.

OUR IN-STORE POLICY IS DIFFERENT AND TERMS AND CONDITIONS FOR THOSE PURCHASES CAN BE FOUND ON THE IN-STORE RECEIPTS PROVIDED WHEN PURCHASING AN ITEM.